Terms & Conditions

Bookings are confirmed on receipt of the booking form and receiving the deposit of 20% of the holiday cost. The balance of the rental will be due for payment two months before the start of your holiday. We reserve the right to cancel a holiday where payment has not been received two months before the commencement date or failure to pay the deposit. If the booking is made within 2 months of the holiday start date, then payment will be due in full. Once you have a confirmed booking (i.e. the deposit has been paid and processed), you are responsible for the full rental cost even if you subsequently cancel. Payments are accepted via Cheque payable to P Hopwood and sent to Grimston Grange, Ox Close Lane, Heslington, York. YO10 5EH. BACS, please ask for our bank details. Credit/debit card payments are available through our online booking system.

Cancellations must be immediately notified to us by phone and confirmed in writing. If we are able to re-let your booking we will refund you the final letting price (which may be less than you paid) less an administration fee of £40.00. If we are unable to re-let there will be no refund under any circumstances. Visitors are responsible for their own cancellation insurance. We would strongly advise that guests take out a travel insurance policy which covers booking cancellations. Any change to an existing booking will suffer a £40.00 administration fee. We do offer a cancellation insurance policy with Booking Protect, please enquire.

You may access the property from 16.00 on the day of arrival. Please note that departure is by 10.00 on your final day. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period. On departure, you are requested to leave the accommodation in a clean and tidy condition. This includes washing up, placing rubbish in bin liners and putting in outside bins, ensuring ovens are clean and free from grease.

If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure”) you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. This will be the full extent of the liability of the Owners. No additional compensation, expenses or costs will be payable

Under no circumstances may more than the maximum number of persons stated in the brochure and the web site occupy the property, unless by prior arrangement with the owners. We reserve the right to refuse admittance if this condition is not observed.

Clock Farm House, its employees and representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to safeguard yourselves and your property including your vehicle and contents.

You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning. You must not use the property for any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Smoking is not allowed in the property.

You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. If you lose a key we will replace it upon you paying for the cutting of a new one.

We shall be allowed reasonable right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

The property is strictly non-smoking.

No pets will be allowed in the property. For any special circumstances please contact the owner for advice.

Every effort has been made to ensure that you have an enjoyable stay. However if you have any problem or cause for complaint it is essential that you contact us immediately to give us the chance to resolve it while you are on site. We value your custom and want you to return.

Please notify the property owners if you decide to leave the property before the end of your stay or if you will be leaving the property empty overnight. If you are not entirely satisfied with the property, please contact the property owners immediately and every effort will be made to resolve the problem.